Refund Policy

if the order is prepaid and order is not shipped from chashmah.com and in processing stage then buyer can ask for refund the order with in 24 hours time.Once order is shipped then refund not allowed.
if wrong item is delivered to the customer then buyer is eligible for refunds.
if damage item is delivered the buyer, Then buyer is eligible for replacement but we need the unboxing video for avoid disputes.
Any promotional item or purchase during the sale period or purchased under discounted price is not eligible for any refund.

Exhange Policy

Eligibility:

The exchange request must be made within 7 days of receiving the product.
The product must be in unused and saleable condition.
The original packaging, including the box and cleaning cloth, must be returned with the item.

Return Process for exchange:

The buyer is responsible for shipping the product back to Chashmah.com’s registered address.
Once we receive the item and verify its condition, we will process your exchange.

Exchange Approval:

If the product is received in new and unused condition, we will ship the replacement product of your choice of the same price value without any additional charges.

Important Note:

Products that are damaged, used, or returned without the original packaging will not be eligible for exchange.

We value your business and aim to make the exchange process as seamless as possible.